Frequently Asked Questions

How to use STEED vehicles:

Download the STEED app from your App store (Andorid or iOS),
Open the app and enter your payment details. Keep to hand one of the payment methods (credit cards or prepaid cards) you wish to use to for the service.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

How do I Log-in

To access your STEED profile you need to use your username/e-mail and Pincode in “SIGN IN” section.

Recover the pin code

You can request a new Pincode via “Forgot Pincode” function in “SIGN IN” section.

Make sure you have an active and working Internet connection

Wait a few minutes to allow the system to communicate

Check in the spam section of your email.

Or contact STEED support directly from the app:

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

How to Update Your Profile

You can update your profile information (e-mail, phone number, username, etc.) by “MY PROFILE” section in the side menu of STEED app.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Unlock multiple vehicles simultaneously from the same profile:

At the moment the STEED APP does not support the unlocking multiple vehicles from the same account at the same time.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Permissions required by the app:

The required permissions are related to localising your device in order to use STEED services so please allow the app to access your location and camera.

Further information can be found in our Privacy Policy.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Delete my profile:

To delete the STEED profile:

Open STEED app, from the side menu open “MY PROFILE”.

Press “DELETE MY ACCOUNT” at the bottom on the page.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

How much does it cost?

Pricing Schedule is as follows::

PAY AS YOU GO: €0.15c per minute.

DAY RATE: €20.00 per 5 hours.

MONTHLY SUBSCRIPTION: Coming Soon.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Payment Methods:

STEED accepts payments from credit cards and/or prepaid/Debit cards such as Visa & Mastercard.

Select a Payment Method

Upon attaching a new credit card to your profile, STEED will first attempt a €0 authorisation (for Visa, MasterCard, and American Express card sources). If the €0 authorization fails, then a €1 authorization will be attempted. Other card types will begin with a €1 authorisation.

Auto recharge / Auto top-up

Auto recharge function allows you to automatically recharge/top-up your STEED account/subscription, so that you don’t have to do it manually.

How to activate/deactivate it?

To activate or deactivate the auto charge function:

In STEED app, open the side menu and select “MY PROFILE”.

In the “MY PLAN” section press on “CHANGE”.

Select your current plan or the plan you would like to activate with the auto recharge function.

Activate or deactivate using the toggle at the bottom of the page.

Get a refund or check the status

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

STEED bikes are available at the docking stations or dropping zones, as displayed within the app. The map pins will display all the approved locking points. If the Map Pin displays “0” this means there are no bikes available to rent at this station. Any other number reflects the number of available bikes.

Start a trip:

In order to use the STEED service, you must have a STEED profile.

After logging in:

Select the STEED docking station and go to near it.

Only when you ore near the selected docking station:

Choose from the app which of the available bikes you want to use. Each bike is marked with a serial number (eg. “S199”), and a QR Code which will coincide with those selectable in the app.

Either Scan the QR Code or enter the bike number.

Press “Start Journey” to unlock a vehicle and use it.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

“I’m near a docking station but I can’t select the bike”

Check that there is an active and working internet connection on your device.

Wait a few seconds to allow the system to communicate.

Reconnect to the docking station and select another bike.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

“I have paid the unlocking price even though I could not unlock the bike from the docking station”

You can request a refund by contacting STEED support on the app:

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

“I heard the beep but the bike won’t unlock “

Check that you have heard two distinct metallic sounds.

Make sure the app indicates that the ride has started.

Check that the lock lever on the front wheel is on top so that the spokes of the lock are free to turn.

Move the bike slightly forwards or backwards in case the lock is caught on a spoke of the wheel.

Or contact STEED support directly from the app:

From the side menu open “REPORT ISSUE”.

Go to “BIKE”.

Complete the tab that appears.

Press”SEND”.

Pause a trip

STEED gives you the possibility to lock the bike without ending the trip outside the docking station, using the “PAUSE” function.

This function does not affect the trip price.

You can use this function during an active trip:

Press “Pause” on the STEED app.

Pull down the lever to lock the lock on the bike front wheel.

To resume the trip, press “Start” and wait for the lock to unlock automatically.

The paused journey will be charged at €0.10c per 10 minutes of use or part thereof.

Check that there is an active and working internet connection on the smartphone used to unlock the STEED bike.

Make sure you are in one of the areas where you can ride.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

“I cannot resume the trip after pausing the vehicle”

Check that there is an active and working internet connection on the smartphone used to unlock the STEED bike.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

To end a trip with no extra charge:

Use the app to locate the nearest STEED station to your destination.

Once you have reached it,

Slide the lever down to close the lock

The app will indicate that the trip has ended successfully and will display the “trip summary” screen.

Where are the docking stations located?

The approved docking stations will be marked by a Map Pin within the STEED APP.

A Blue dot will indicate your proximity in relation to the docking station.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

“The lever on the lock will not close”

Make sure that the sliding bolt is not hitting the spokes of the wheel. If this is the case just roll th bike forward an inch and the lock will then be able to close.

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Should one of the bikes be damaged or broken in any way (problems with brakes, wheels, seat, belt, etc.) we ask you to report it through the appropriate section in the STEED app:

Need help?

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Contacts for support

There are 3 ways to contact STEED support:

Contact STEED support directly from the app:

From the side menu open “REPORT A PROBLEM”.

Go to “MOBILE APP”.

Complete the tab that appears.

Press “SEND”.

Need Help?

If you have any questions please contact our support team and we’ll do our best to answer any questions you may have.

1800 81 88 64

support@steed.ie